The Power of Soft Skills and Training

The old saying, “employees don’t leave jobs, they leave managers” is a scary thought when we are trying so hard to find and keep employees. No matter how great the onboarding training may be, or how competitive our wages are today, it can all unravel with a manager who doesn’t have the skills to lead.  Continue reading “The Power of Soft Skills and Training”

Are you helping, or are you just buttering the cat?

In late 2021, the group #DisabilityTwitter began using the question “are you helping or are you just buttering the cat?” to encourage the Twitter community to think about accessibility accommodations and if these accommodations are actually helpful.  For example, an automatic door that can only be reached by a set of stairs fails to beContinue reading “Are you helping, or are you just buttering the cat?”

Regular Training Metrics – Now with more Fiber!

Like fiber, training metrics may not always taste good, but they ARE good for you.  When working with business leaders – especially leaders in learning and development, I often encounter an attitude that lies somewhere between lethargy and paranoia toward training metrics.  These metrics are specific measurements that quantitatively describe the impact, effect, and outcomeContinue reading “Regular Training Metrics – Now with more Fiber!”

Leveraging Training to Attract and Retrain

In an environment where both attracting new talent and retaining your current workforce is more critical than ever, training has become more than a solution to a problem, it has become an investment and a critical retention tool. Many companies are now embracing Benjamin Franklin’s ideal that “An investment in knowledge pays the best interest.”Continue reading “Leveraging Training to Attract and Retrain”

Chocolate Bunny or Comic Books… What’s In Your Easter Basket?

What did you want in your Easter basket as a kid? Did you want the chocolate bunny or the comic book? Determining what an adult learner hopes to get from training can be like determining what to put into an Easter basket. What’s in it for me? The most important training question for adult learnersContinue reading “Chocolate Bunny or Comic Books… What’s In Your Easter Basket?”

The Science and Art of Training Assessments

This is the final installment in our Back-to-Basics series where we looked at the fundamentals of developing effective training programs.   “Alex, I will take Processes and Procedures for $800.” I am no Ken Jennings with 74 Jeopardy Wins, and I might not even be great at answering trivia questions (just ask my sister). However, IContinue reading “The Science and Art of Training Assessments”

Let’s Go Storyboarding

Once upon a time… from the time we are little, we are taught through stories. Even though our training storyboards might not be filled with princesses, knights in shining armor, and a dragon or two, our storyboards do still have the elements of storytelling. This is where all of the foundational planning and gathering ofContinue reading “Let’s Go Storyboarding”

Need to Know?  Or Just Nice to Know

We started this series with a story about my terrible packing habits back in the day – Everything But the Kitchen Sink – Is Your Training Overpacked and how training developers often face a similar problem. Solving the packing problem was easy for me because I was the only one who had a stake inContinue reading “Need to Know?  Or Just Nice to Know”